Refund policy
Return & Refund Policy – Aaymed.net
At Aaymed.net, customer satisfaction is our top priority. We strive to ensure you receive premium-quality surgical and dental instruments with confidence. However, if you're not completely satisfied with your purchase, we offer a straightforward return and refund process with clearly defined conditions.
Eligibility for Returns – 7 Days Paid Returns
We accept returns within 7 days after the delivery . To be eligible:
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The item must be unused, in original condition, and returned with all tags, labels, packaging, and accessories intact.
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Return shipping costs are the responsibility of the customer.
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Aaymed.net reserves the right to inspect the returned items before approving any request.
Please email our support team at [info@aaymed.net] with your order number and return request before shipping any product back.
Non-Returnable Items
For hygiene, customization, and clearance purposes, we do not accept returns for:
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Sale/discounted items
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Customized or engraved products
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Sterile instruments once opened
These items are considered final sale and are not eligible for refunds.
Refund Policy – Processed Within 7 Business Days
Once your return is received and inspected, we will notify you via email. If approved:
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Refunds are processed within 7 business days to the original method of payment.
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Please allow additional time for your bank or credit card provider to process the refund.
Note: If a returned product does not meet our return criteria, we reserve the right to reject the return or deduct a restocking fee.
Store Credit for Custom Products
Custom-made or engraved items are non-refundable, but you may be eligible for store credit. Store credit will be issued as a discount code or digital voucher usable on any future purchase at Aaymed.net.
Exchange Policy
Currently, we do not offer direct exchanges. If you'd like to replace an item, we recommend returning the original item (if eligible) and placing a new order for the desired product.
Return Shipping Instructions
To initiate a return, please ensure:
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You have contacted our support team and received a return authorization.
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The product is securely packed to prevent damage during transit.
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You include your name, order number, and reason for return inside the package.
We recommend using a trackable shipping service to ensure safe and verifiable delivery.
Need Help?
For any questions regarding our return and refund policy, feel free to reach out to our customer support at:
info@aaymed.net
+92 300-6161718
Aaymed.net is committed to maintaining transparency and trust. We appreciate your business and are here to support you every step of the way.